Dylan_Jobe
Warhawk Developer
09-05-2007 09:08 AM
First off -- I want to let all of you know that, contrary to some of the posts here...the team was not sailing around, enjoying the labor day holiday while you all played and earned medals that were ultimately never awarded to you
We have been pretty quiet recently as we look to determine the root cause of some of the issues that some players are currently experiencing. Some items we have fixes for, some we are still working on -- probably not the exact response that you wanted to hear, but its at least a status update.
The three main issues that we are tracking are:
- Stats and Ranking errors, delayed posting, missing stats.
- "Connection Failed" or otherwise messed-up join game errors.
- Network Drops/Disconnects (we have a fix for these and should be deployed in the next service window)
Our team here at Incognito along with our great support team in San Diego were, and continue to be, diligently working on these issues. I want to reassure everyone that while we *have* been quiet these last few days, it is NOT a sign that we are off on some tropical island somewhere...we are hard at work on the big issues.
I'm not going to spin it and say "oh....we just had soooo many players.....so successful...blah, blah, blah."
That's a bulls&*#$t PR answer. The fact of the matter is that, there were some unforeseen issues that occurred once we went live...plain and simple. From here on out, look for far more frequent updates from us...even if its bad news.
Lastly, while I appreciate everyone's excitement and feedback. I beg of you please don't call my office
My phone number was posted here and in a few other places and while I have had really good conversations with some of you, the team and I need to focus all of our attention on getting you great service...not going though 300 voicemails a day - I do hope you can understand.
I'll post update here as they become available.
And -- Yes this is Dylan from Incognito...I'm not sure why I'm showing up as "Junior"!!! I need to talk to somebody about that
Noh ehkä tämäkin ongelma poistuu kun peli tulee kauppoihin, on kumminkin erittäin hyvä peli.