We have been honest with you from the very beginning -- every time we say we fixed lock-ups or freezes we have, but it doesn't mean they're completely eliminated for everyone. Lock-ups are nowhere near as frequent as perceived; we can identify when people have problems in-game and the ratios are incredibly small. Compared to the instances when crashing first happened, the problems are much fewer than they are before. But we've stated many times -- on the boards, in our podcasts, in the games, etc -- that we're continuing to look into the problems that people have as best we can, but it's not that simple. MAG is an incredibly complex game with a lot going on, so identifying what makes "Player A's" game crash when "Player B's" game is fine isn't an overnight thing.
We understand that it is frustrating when you're the person the lock-ups are happening to, but it doesn't mean just because it's still happen that we've skipped over it and are moving on. We haven't moved on yet -- if we had, Escalation wouldn't be out today.
